Legal & Compliance Hub
At 4 TEFL, we take compliance and learner protection seriously. This page brings together all of our legal and quality-assurance documents in one place, so you can quickly find what you need — from Privacy and Cookies to Terms, Identity Verification and Data Retention.
If you have any questions about these documents or how they apply to you, please contact our data protection lead at info@4tefl.com.
Last updated: 30 August 2025
Appeals Policy and Procedure
How to appeal an assessment or decision, with clear stages, time limits and escalation routes.
Assessment and Quality Assurance
The standards and processes that ensure fair, reliable assessment and internal moderation/standardisation.
Complaint Policy
How to raise a concern or complaint and how we investigate and resolve it.
Course review Process
How we routinely review courses using feedback and outcomes to drive continual improvement.
Data Protection
How we comply with UK GDPR/DPA 2018, including lawful bases, rights, roles and security measures.
Data Retention Schedule
How long we keep each type of record and why, including assessment and identity-verification data.
Equality Opportunity Charter
Our commitment to equality, diversity and inclusion, with zero tolerance of discrimination.
Ethics Policy
The professional and ethical standards expected of staff, tutors and learners.
Evaluation
Our approach to monitoring performance and measuring impact to assure quality.
Health Safety
Our duties and arrangements to keep learners and staff safe in learning and work environments (including online).
Identity Verification Policy
How we verify learner identity for regulated courses (document + selfie or manual), with privacy safeguards.
Malpractice Policy
How we prevent, detect and manage malpractice and maladministration in assessment and certification.
Management Policy
Management policies are defined as management's position, statement, purpose, or direction, indicating what management wants to achieve within an organisation.
Reasonable Adjustments Special Consideration Policy
How to request adjustments or special consideration to ensure fair access without lowering standards.
Reflective Practice
How tutors and staff reflect on practice to improve teaching, assessment and learner outcomes.