Legal & Compliance Hub
At 4 TEFL, we take compliance and learner protection seriously. This page brings together all of our legal and quality-assurance documents in one place, so you can quickly find what you need — from Privacy and Cookies to Terms, Identity Verification and Data Retention.
If you have any questions about these documents or how they apply to you, please contact our data protection lead at info@4tefl.com.
Last updated: 28 October 2026
Access to Fair Assessment Policy
How assessment is kept fair, valid and accessible for every learner, in line with the Equality Act 2010, Ofqual and Focus Awards requirements.
Appeals Policy
How to appeal an assessment or centre decision: informal stage, formal appeal within 15 working days, acknowledgement within 5 working days, escalation to Focus Awards.
Complaints Policy
How to raise a complaint and how we handle it: acknowledgement within 5 working days and a written outcome within 20 working days.
Conflicts of Interest Policy
How actual or potential conflicts of interest among staff, assessors and IQAs are declared, recorded and managed.
Data Protection and GDPR Policy
How we comply with UK GDPR and the Data Protection Act 2018: lawful bases, your rights, roles and security measures.
Data Security Policy
How learner and assessment data is protected across our systems, including identity verification data and breach notification within 72 hours.
Equality & Diversity Policy
Our commitment to equality, diversity and inclusion for learners, staff and stakeholders, with zero tolerance of discrimination.
Internal Quality Assurance (IQA) Policy
How assessment decisions are sampled, standardised and verified by our Internal Quality Assurers to keep them valid, reliable and consistent.
Learner Information Policy
What information every learner receives before enrolment, at induction, during assessment and at certification, and through which channels.
Malpractice and Maladministration Policy
How we prevent, detect, investigate and report malpractice and maladministration in assessment and certification.
Plagiarism Policy
Our rules on original work, the prohibition of AI-generated submissions, detection and the consequences of plagiarism.
Quality Improvement Policy
How IQA findings, learner feedback and outcome data feed the Quality Improvement Plan, reviewed annually and monitored quarterly.
Reasonable Adjustments and Special Considerations Policy
How to request adjustments or special consideration so that assessment is fair without lowering the standard.
Recognition of Prior Learning (RPL) Policy
How previously achieved learning and experience can be recognised against the qualification requirements.
Registration and Certification Policy
How learners are registered, how identity is verified, and the conditions under which certificates are claimed and issued.
Safeguarding Policy
How we protect the safety and wellbeing of learners and staff in online learning, and how concerns are reported and handled.
Security Procedures Policy
The procedures that keep assessment materials, learner evidence and our systems secure.
Whistleblowing Policy
How staff, learners and stakeholders can raise concerns about wrongdoing in confidence, and how they are handled and escalated.
